Frequently Asked Questions

Thank you for using Sen Nail. Below are answers to common questions before and after placing an order. Please also check the product page, Shipping Policy, and Return, Exchange and Refund Policy.

Products

Q. What kind of products does Sen Nail sell?

A. Sen Nail sells press-on nails, nail lucky bags, and live-limited products. Product contents, sizes, benefits, and notes are listed on each product page.

Q. Are the products for children?

A. No. Sen Nail products are intended for adults.

Orders and Payment

Q. Which payment methods are available?

A. Credit cards, Apple Pay, Google Pay, and PayPal are available. Available methods may vary depending on checkout conditions.

Q. When is payment due?

A. Immediate payment methods are generally completed at the time of order placement. If payment is not completed, please complete it within 7 days including the order date.

Shipping

Q. When will my order be shipped?

A. Orders are usually dispatched within 1-3 days after order confirmation.

Q. How long does delivery take?

A. Delivery usually takes 6-10 days after dispatch. If special circumstances occur, we will contact you by email.

Returns and Exchanges

Q. Can I return or exchange an item?

A. Please contact us within 3 days after delivery. Used products, custom-made products, and products damaged or soiled after delivery are not eligible.

Contact

If you cannot find the answer you need, please contact visionailsjp@gmail.com.